DuoTrip — Privacy Policy

This Privacy Policy explains how DuoTrip (“DuoTrip,” “we,” “us,” or “our”) collects, uses, shares, stores, and protects personal information when you use our website, mobile application, platform, events, games, community features, and related services.

By using DuoTrip, you agree to the collection and use of information as described in this Privacy Policy.

1. Who We Are

DuoTrip is a platform for couples to discover experiences, connect with other couples, participate in games, explore events, communicate, and enjoy shared social, travel, and local activities.

Contact:

DuoTrip
Boston, Massachusetts, USA
Email: support@duotrip.club
Website: http://duotrip.app.link/

2. Age Restriction

DuoTrip is intended only for users who are 18 years old or older.

We do not knowingly collect personal information from anyone under 18. If we learn that a minor has used the Service or provided personal information, we may delete the account and related information.

3. Information We Collect

We may collect the following types of information:

A. Account Information

When you create an account, we may collect:

1. Name or display name.
2. Email address.
3. Phone number, if used.
4. Login credentials or authentication identifiers.
5. Age confirmation.
6. Account settings and preferences.

B. Profile Information

You may choose to provide:

1. Couple profile details.
2. Photos.
3. Interests.
4. Preferences.
5. Relationship or lifestyle preferences.
6. Travel interests.
7. Event interests.
8. Game preferences.
9. Profile descriptions and other information you choose to share.

Some of this information may be sensitive or private. You should only share information you are comfortable making available within the Service.

C. Content and Communications

We may collect content you create or send through DuoTrip, including:

1. Messages.
2. Game answers or interactions.
3. Event comments.
4. Photos and media.
5. Reports or support messages.
6. Feedback.

We may review content when necessary for safety, moderation, support, legal compliance, or enforcement of our Terms.

D. Location Information

With your permission, we may collect approximate or precise location information to help provide features such as:

1. Nearby events.
2. Local recommendations.
3. Discovery of relevant experiences.
4. Safety, fraud prevention, and service improvement.

You can usually control location permissions through your device settings.

E. Device and Technical Information

We may collect technical information such as:

1. Device type.
2. Operating system.
3. App version.
4. IP address.
5. Browser type.
6. Language settings.
7. Device identifiers.
8. Crash logs.
9. Usage logs.
10. Security and diagnostic information.

F. Usage Information

We may collect information about how you use DuoTrip, including:

1. Features used.
2. Pages viewed.
3. Events clicked.
4. Games played.
5. Matches, likes, or interactions.
6. Search activity.
7. Session duration.
8. App performance data.

G. Payment Information

If you purchase paid features, event tickets, subscriptions, or other services, payments may be processed by third-party providers. We may receive limited payment-related information, such as transaction status, product purchased, amount, date, and subscription status.

We do not store full credit card details unless explicitly stated and handled through a compliant payment provider.

H. Information From Third Parties

We may receive information from third parties such as:

1. Authentication providers.
2. App stores.
3. Payment processors.
4. Analytics providers.
5. Event partners.
6. Advertising or attribution partners.
7. Users who report or invite you.

4. How We Use Information

We may use personal information to:

1. Provide and operate DuoTrip.
2. Create and manage accounts.
3. Display profiles and user content.
4. Enable messages, games, events, discovery, and recommendations.
5. Personalize the user experience.
6. Process purchases and subscriptions.
7. Provide customer support.
8. Improve safety, moderation, and trust.
9. Detect fraud, spam, abuse, or illegal activity.
10. Enforce our Terms.
11. Analyze and improve the Service.
12. Send service-related messages.
13. Send marketing messages, where permitted.
14. Comply with legal obligations.

5. Legal Bases for Processing

Where applicable, we process personal information based on one or more legal bases, including:

1. Contract: To provide the Service you requested.
2. Consent: For features such as location access, marketing, or optional profile details.
3. Legitimate interests: To improve, secure, moderate, and operate the Service.
4. Legal obligations: To comply with applicable laws, legal requests, and safety requirements.

6. How We Share Information

We may share information in the following situations:

A. With Other Users

Your profile information, photos, preferences, and content may be visible to other users depending on your settings and how you use the Service.

Messages or game interactions may be visible to the intended recipients or participants.

B. With Service Providers

We may share information with vendors who help us operate DuoTrip, such as:

1. Hosting providers.
2. Cloud storage providers.
3. Analytics providers.
4. Authentication providers.
5. Payment processors.
6. Customer support tools.
7. Email or notification providers.
8. Security and moderation tools.

These providers may process information only as needed to provide services to us.

C. With Event or Travel Partners

If you register for or interact with events, experiences, or third-party services, we may share necessary information with the relevant organizer or partner.

D. For Safety and Legal Reasons

We may disclose information if we believe it is necessary to:

1. Comply with law or legal process.
2. Protect users, DuoTrip, or the public.
3. Investigate fraud, abuse, harassment, or safety concerns.
4. Enforce our Terms.
5. Respond to lawful requests from authorities.

E. Business Transfers

If DuoTrip is involved in a merger, acquisition, investment, financing, reorganization, sale of assets, or similar transaction, user information may be transferred as part of that transaction.

7. Cookies and Similar Technologies

We may use cookies, pixels, SDKs, local storage, and similar technologies to:

1. Keep users logged in.
2. Remember preferences.
3. Measure website and app usage.
4. Improve performance.
5. Understand marketing effectiveness.
6. Prevent fraud and abuse.

You can control cookies through your browser or device settings. Some features may not work properly if cookies are disabled.

8. Analytics and Advertising

We may use analytics tools to understand how users interact with DuoTrip.

We may also use advertising or attribution tools to understand the effectiveness of campaigns.

Depending on your location, you may have rights to opt out of certain targeted advertising or sharing of personal information.

9. Data Retention

We keep personal information for as long as reasonably necessary to:

1. Provide the Service.
2. Maintain your account.
3. Resolve disputes.
4. Enforce our Terms.
5. Prevent fraud or abuse.
6. Comply with legal obligations.
7. Maintain backups and business records.

When information is no longer needed, we may delete, anonymize, or securely store it according to our retention practices.

10. Your Privacy Rights

Depending on your location, you may have rights to:

1. Access the personal information we hold about you.
2. Correct inaccurate information.
3. Delete your personal information.
4. Object to or restrict certain processing.
5. Withdraw consent.
6. Request a copy of your data.
7. Opt out of marketing communications.
8. Opt out of certain targeted advertising or sharing, where applicable.

To make a privacy request, contact us at:

support@duotrip.club

We may need to verify your identity before fulfilling certain requests.

11. Account Deletion

You may request deletion of your account by contacting us at:

support@duotrip.club

After deletion, some information may remain for a limited time in backups, logs, legal records, fraud prevention systems, or where retention is required by law.

Messages or content already shared with other users may remain visible to them unless removed by us or deleted according to product functionality.

12. Security

We use reasonable technical and organizational measures to protect personal information. However, no online service, app, database, or transmission method is completely secure.

You are responsible for keeping your account credentials safe and for using caution when sharing personal information with other users.

13. International Data Transfers

DuoTrip may process and store information in countries other than your own. These countries may have data protection laws different from your country.

Where required, we will use appropriate safeguards for international transfers of personal information.

14. Sensitive Information

Because DuoTrip is a couples-focused social platform, users may choose to share personal or sensitive information about their relationship, interests, lifestyle, preferences, or experiences.

You are not required to provide sensitive information unless needed for a specific feature. Please avoid sharing information you do not want others to see.

We may use sensitive information only as needed to provide the Service, with your consent where required, and in accordance with applicable law.

15. Photos and Media

If you upload photos or media, you confirm that you have the right to upload them and that all people appearing in them have given appropriate consent.

You must not upload images of minors in any adult, suggestive, romantic, sexual, or inappropriate context.

We may remove photos or media that violate our Terms, community standards, safety rules, law, or platform requirements.

16. Push Notifications, Email, and Communications

We may send you:

1. Account-related messages.
2. Security alerts.
3. Event or activity notifications.
4. Match, message, or game notifications.
5. Product updates.
6. Marketing communications, where permitted.

You can manage push notifications through your device settings. You can unsubscribe from marketing emails using the unsubscribe link or by contacting us.

17. Third-Party Links and Services

DuoTrip may link to third-party websites, apps, venues, events, payment processors, travel providers, or other services.

We are not responsible for the privacy practices, content, safety, or policies of third parties. You should review their privacy policies before using them.

18. Children’s Privacy

DuoTrip is not intended for children or minors. We do not knowingly collect personal information from users under 18.

If you believe a minor has provided information to DuoTrip, contact us at:

support@duotrip.club

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we may notify you through the Service, by email, or by posting an updated version.

Your continued use of DuoTrip after the updated Privacy Policy becomes effective means you accept the updated policy.

20. Contact Us

For questions, requests, or concerns about this Privacy Policy, contact us at:

DuoTrip
Boston, Massachusetts, USA
Email: support@duotrip.club
Website: http://duotrip.app.link/